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Amazon Intelligence Tools
2024
Amazon Robotics Operational Dashboard
Background
The Critical Amazon Metrics Platform (CAMP) is a service-based dynamic dash-boarding tool designed to provide dynamic direction to users and provide a more comprehensive metric experience than flat file reporting or existing dashboards. Each user's experience can be tailored to their site, region, or network individually based on their preferences. Each time CAMP on-boards a new metric, it’s added to its “library” which users can utilize to create custom dashboards based on their needs. CAMP ingests data from source data providers directly wherever possible, and vends data to user from a high level to low level. This eliminates the potential bottlenecks of current dashboards that rely on manual entry and slow moving legacy infrastructure. The structure of CAMP ensures that metrics can be delivered as soon as they are available, and at a high level of quality and function.
Background
My role
I joined the team in 2024 to take a lead in reimagine CAMP's user experience. My role involves a range of responsibilities, including research, design, collaboration, and testing to ensure the final product is both usable and aligned with user needs and business goals.
UX Workshop Facilitation
Personas / Proto-persona
User Interviews
Stakeholder Engagement
Background
Rapid Prototyping
Surveys & Questionnaires
Design Critique
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UX Timeline & Milestones
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Background
User Research: Walk-the-Store
To begin the design process, I planned and facilitated the Walk-the-Store interviews with existing users to understand their current behaviors and pain points. Walk the Store (WTS) is self-service process that enables Product Managers, Designers, Developers, and other disciplines to identify and eliminate likely customer experience issues with a product/feature. I led 10 Walk-the-store interview sessions and invited team members (Product Manager, Engineers) to observe the sessions.
UX Workshop
After the Walk-the-Store user research, I planned and facilitated a 2-day UX workshop to gather the internal team around the problem space and brainstorm on solutions. UX Workshop are intensive collaborative sessions used to solve problems and enable progress on a particular challenge throughout the design timeline. The Workshop enabled team members to come together for a concentrated time of idea generation and hands-on activities that allow them to achieve an actionable goal. By bringing key stakeholders together we drove alignment on the problem space, opportunities and vision.
During the UX workshop, the team work collaboratively to create Proto-personas, which are preliminary user profiles created from existing knowledge and assumptions. They serve as a springboard for early design discussions and decision-making, helping teams establish a basic understanding of their target users. Detailed personas were later created after the UX workshop based on the insights collected from the group brainstorming.
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UX Brainstorming: How Might We...? We leveraged the "How Might We" (HMW) statements, small but mighty questions, to reframe our insights into opportunity areas and innovate on problems found during user research. We collected 106 user pain points, defined 31 HMW statements, and shared 89 solution ideas.
Crazy 8's - the team really enjoyed this UX exercise. It is a fast sketching exercise that challenges people to sketch eight distinct ideas in eight minutes. The goal is to push beyond your first idea, frequently the least innovative, and to generate a wide variety of solutions to your challenge.
During the Solution Sketch exercise, each team member spent time articulating one of the 89 solution ideas. The goal was to create one fully vetted idea for the solution that we all agreed was best. Together, we generated 72 unique idea sketches and 8 finalized solution sketches.
Via the UX workshop, the team was able to further understand the users and their behaviors; exploring new ideas and potential solutions to problems. I was able to successfully drive alignment on UX vision via clear communication, and also get to connect with my team on my 2nd week of joining the new product team!
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User Experience
For confidentiality purposes, UI details about this project cannot be shared at this time
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© Jingwen Cao. 2024